Refunds, Returns and Cancellations:
Shipping UK, Delivery:
Gift wrapping and packaging:
Each item is personalised or handmade just for you. Items that are personalised can not be refunded or exchanged. We do not accept returns or cancellations of orders unless the item is faulty. If damaged in transit we will put a claim in with the courier. Evidence of the damage will need to be provided. Once a successful claim has been had you will then receive either a refund or a new item.
Your statuary rights are not effected.
If you wish to cancel your item please let us know within 24 hours. After 24 hours your item will be being made and cannot be cancelled. If you wish to add anything to your item please let us know within 24 hours.
As each item is personalised or handmade just for you, please allow upto 14 days for delivery. Items are usually shipped sooner than this. However, over busy periods this may be slightly longer. Your item will be shipped via courier and tracking will be provided. Shipping costs include packaging costs, time costs and postage costs. I will automatically ship to the address provided. If you wish your item to be shipped to an alternative address please state the address at time of order.
I package all orders and parcels with care so that they arrive to you in the best possible quality. I can provide gift wrapping for an extra fee.
You can contact me via email, message, social media or the contact form. I aim to answer your query within 24 hours. If you have any questions or would like help with the personalisation of an item do not hesitate to contact me.